Refund policy

Return Policy

Overview

At Silver Horse RC, we want you to be completely satisfied with your purchase. We offer a hassle-free return policy to ensure your shopping experience is smooth and enjoyable.

Return Eligibility

Timeframe

  • You may return most items within 30 days of the delivery date
  • Items must be unused and in the same condition you received them
  • Original packaging and all included accessories must be intact

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Gift cards

Return Process

  1. Initiate a Return
    • Contact us and inform of the item you wish to return
  2. Packaging
    • Carefully pack the item in its original packaging
    • Include all original tags and accessories
  3. Shipping
    • Returns are the responsibility of the customer unless the item is defective or was sent in error

Refund Processing

  • Refunds will be processed within 5-7 business days after we receive the returned item
  • Refunds will be issued to the original payment method
  • Shipping costs are non-refundable unless the return is due to our error

Exchanges

  • If you need a different size or color, you can exchange the item within the 30-day window
  • Exchanges are subject to product availability
  • Additional shipping charges may apply for exchanges

Damaged or Defective Items

  • If you receive a damaged or defective item, contact our customer service immediately
  • We will cover return shipping costs for genuinely defective products
  • Provide photos of the damage to expedite the process

International Returns

  • International customers are responsible for return shipping costs
  • Customs and import taxes are the responsibility of the customer
  • Some restrictions may apply based on destination country

Contact Information

For any return or exchange inquiries:

  • Email: silverhorseservicesales@gmail.com

Silver Horse RC reserves the right to refuse returns that do not meet the above conditions. We aim to be fair and reasonable in all our return decisions.